Privacy policy

Last updated: 1 Dec 2024This Privacy Policy describes how Zanvro Store (the "

Site", "we", "us", or "our") collects, uses, and discloses your personal

information when you visit, use our services, or make a purchase from Zanvro

Store (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of

the Services, whether you are a customer, website visitor, or another individual

whose information we have collected pursuant to this Privacy Policy. Please read

this Privacy Policy carefully. By using and accessing any of the Services, you

agree to the collection, use, and disclosure of your information as described in

this Privacy Policy. If you do not agree to this Privacy Policy, please do not use

or access any of the Services.Changes to This Privacy PolicyWe may update

this Privacy Policy from time to time, including to reflect changes to our practices

or for other operational, legal, or regulatory reasons. We will post the revised

steps required by applicable law. How We Collect and Use Your Personal

InformationTo provide the Services, we collect and have collected over the past

12 months personal information about you from a variety of sources, as set out

below. The information that we collect and use varies depending on how you

interact with us. In addition to the specific uses set out below, we may use

information we collect about you to communicate with you, provide the Services,

comply with any applicable legal obligations, enforce any applicable terms of

service, and to protect or defend the Services, our rights, and the rights of our

users or others.What Personal Information We CollectThe types of personal

information we obtain about you depends on how you interact with our Site and

use our Services. When we use the term "personal information", we are referring

to information that identifies, relates to, describes or can be associated with you.

The following sections describe the categories and specific types of personal

information we collect. Information We Collect Directly from YouInformation that

you directly submit to us through our Services may include: Basic contact details

including your name, address, phone number, email.Order information including

your name, billing address, shipping address, payment confirmation, email

address, phone number.Account information including your username,

password, security questions.Shopping information including the items you view,

put in your cart or add to your wishlist.Customer support information including

the information you choose to include in communications with us, for example,

when sending a message through the Services. Some features of the Services

may require you to directly provide us with certain information about yourself.

You may elect not to provide this information, but doing so may prevent you from

using or accessing these features. Information We Collect through CookiesWe

also automatically collect certain information about your interaction with the

Services ("Usage Data"). To do this, we may use cookies, pixels and similar

technologies ("Cookies"). Usage Data may include information about how you

access and use our Site and your account, including device information, browser

information, information about your network connection, your IP address and

other information regarding your interaction with the Services. Information We

Obtain from Third PartiesFinally, we may obtain information about you from third

parties, including from vendors and service providers who may collect

information on our behalf, such as: Companies who support our Site and

Services, such as Shopify. Our payment processors, who collect payment

information (e.g., bank account, credit or debit card information, billing address)

to process your payment in order to fulfill your orders and provide you with

products or services you have requested, in order to perform our contract with

you.When you visit our Site, open or click on emails we send you, or interact

with our Services or advertisements, we, or third parties we work with, may

automatically collect certain information using online tracking technologies such

as pixels, web beacons, software developer kits, third-party libraries, and

cookies.Any information we obtain from third parties will be treated in

accordance with this Privacy Policy. We are not responsible or liable for the

accuracy of the information provided to us by third parties and are not

responsible for any third party's policies or practices. For more information, see

the section below, Third Party Websites and Links. How We Use Your Personal

InformationProviding Products and Services. We use your personal information

to provide you with the Services in order to perform our contract with you,

including to process your payments, fulfill your orders, to send notifications to

you related to you account, purchases, returns, exchanges or other transactions,

to create, maintain and otherwise manage your account, to arrange for shipping,

facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and

promotional purposes, such as to send marketing, advertising and promotional

communications by email, text message or postal mail, and to show you

advertisements for products or services. This may include using your personal

information to better tailor the Services and advertising on our Site and other

websites.Security and Fraud Prevention. We use your personal information to

detect, investigate or take action regarding possible fraudulent, illegal or

malicious activity. If you choose to use the Services and register an account, you

are responsible for keeping your account credentials safe. We highly

recommend that you do not share your username, password, or other access

details with anyone else. If you believe your account has been compromised,

please contact us immediately.Communicating with you. We use your personal

information to provide you with customer support and improve our Services. This

is in our legitimate interests in order to be responsive to you, to provide effective

services to you, and to maintain our business relationship with you.CookiesLike

many websites, we use Cookies on our Site. For specific information about the

Cookies that we use related to powering our store with Shopify, see https://www.

shopify.com/legal/cookies. We use Cookies to power and improve our Site and

our Services (including to remember your actions and preferences), to run

analytics and better understand user interaction with the Services (in our

legitimate interests to administer, improve and optimize the Services). We may

also permit third parties and services providers to use Cookies on our Site to

better tailor the services, products and advertising on our Site and other

websites. Most browsers automatically accept Cookies by default, but you can

choose to set your browser to remove or reject Cookies through your browser

controls. Please keep in mind that removing or blocking Cookies can negatively

impact your user experience and may cause some of the Services, including

certain features and general functionality, to work incorrectly or no longer be

available. Additionally, blocking Cookies may not completely prevent how we

share information with third parties such as our advertising partners. How We

Disclose Personal InformationIn certain circumstances, we may disclose your

personal information to third parties for legitimate purposes subject to this

parties who perform services on our behalf (e.g., IT management, payment

processing, data analytics, customer support, cloud storage, fulfillment and

shipping).With business and marketing partners, including Shopify, to provide

services and advertise to you. Our business and marketing partners will use your

information in accordance with their own privacy notices.When you direct,

request us or otherwise consent to our disclosure of certain information to third

parties, such as to ship you products or through your use of social media

widgets or login integrations, with your consent.With our affiliates or otherwise

within our corporate group, in our legitimate interests to run a successful

business. In connection with a business transaction such as a merger or

bankruptcy, to comply with any applicable legal obligations (including to respond

to subpoenas, search warrants and similar requests), to enforce any applicable

of our users or others.We have, in the past 12 months disclosed the following

categories of personal information and sensitive personal information (denoted

by *) about users for the purposes set out above in "How we Collect and Use

your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of RecipientsIdentifiers such as basic contact details and

certain order and account informationCommercial information such as order

information, shopping information and customer support information Internet or

other similar network activity, such as Usage DataVendors and third parties who

perform services on our behalf (such as Internet service providers, payment

processors, fulfillment partners, customer support partners and data analytics

providers)Business and marketing partnersAffiliatesWe do not use or disclose

sensitive personal information for the purposes of inferring characteristics about

you. User Generated ContentThe Services may enable you to post product

reviews and other user-generated content. If you choose to submit user

generated content to any public area of the Services, this content will be public

and accessible by anyone.We do not control who will have access to the

information that you choose to make available to others, and cannot ensure that

parties who have access to such information will respect your privacy or keep it

secure. We are not responsible for the privacy or security of any information that

you make publicly available, or for the accuracy, use or misuse of any

information that you disclose or receive from third parties.Third Party Websites

and LinksOur Site may provide links to websites or other online platforms

operated by third parties. If you follow links to sites not affiliated or controlled by

us, you should review their privacy and security policies and other terms and

conditions. We do not guarantee and are not responsible for the privacy or

security of such sites, including the accuracy, completeness, or reliability of

information found on these sites. Information you provide on public or semi-

public venues, including information you share on third-party social networking

platforms may also be viewable by other users of the Services and/or users of

those third-party platforms without limitation as to its use by us or by a third party

. Our inclusion of such links does not, by itself, imply any endorsement of the

content on such platforms or of their owners or operators, except as disclosed

on the Services.Children ’ s DataThe Services are not intended to be used by

children, and we do not knowingly collect any personal information about

children. If you are the parent or guardian of a child who has provided us with

their personal information, you may contact us using the contact details set out

below to request that it be deleted.As of the Effective Date of this Privacy Policy,

we do not have actual knowledge that we “ share” or “ sell ” (as those

terms are defined in applicable law) personal information of individuals under 16

years of age.Security and Retention of Your InformationPlease be aware that no

security measures are perfect or impenetrable, and we cannot guarantee “

perfect security. ” In addition, any information you send to us may not be

secure while in transit. We recommend that you do not use unsecure channels

to communicate sensitive or confidential information to us. How long we retain

your personal information depends on different factors, such as whether we

need the information to maintain your account, to provide the Services, comply

with legal obligations, resolve disputes or enforce other applicable contracts and

policies.Your Rights and ChoicesDepending on where you live, you may have

some or all of the rights listed below in relation to your personal information.

However, these rights are not absolute, may apply only in certain circumstances

and, in certain cases, we may decline your request as permitted by law. Right to

Access / Know. You may have a right to request access to personal information

that we hold about you, including details relating to the ways in which we use

and share your information. Right to Delete. You may have a right to request that

we delete personal information we maintain about you. Right to Correct. You

may have a right to request that we correct inaccurate personal information we

maintain about you. Right of Portability. You may have a right to receive a copy

of the personal information we hold about you and to request that we transfer it

to a third party, in certain circumstances and with certain exceptions. Restriction

of Processing: You may have the right to ask us to stop or restrict our

processing of personal information.Withdrawal of Consent: Where we rely on

consent to process your personal information, you may have the right to

withdraw this consent.Appeal: You may have a right to appeal our decision if we

decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails,

and you may opt out of receiving these at any time by using the unsubscribe

option displayed in our emails to you. If you opt out, we may still send you non-

promotional emails, such as those about your account or orders that you have

made.You may exercise any of these rights where indicated on our Site or by

contacting us using the contact details provided below.We will not discriminate

against you for exercising any of these rights. We may need to collect

information from you to verify your identity, such as your email address or

account information, before providing a substantive response to the request. In

accordance with applicable laws, You may designate an authorized agent to

make requests on your behalf to exercise your rights. Before accepting such a

request from an agent, we will require that the agent provide proof you have

authorized them to act on your behalf, and we may need you to verify your

identity directly with us. We will respond to your request in a timely manner as

required under applicable law.ComplaintsIf you have complaints about how we

process your personal information, please contact us using the contact details

provided below. If you are not satisfied with our response to your complaint,

depending on where you live you may have the right to appeal our decision by

contacting us using the contact details set out below, or lodge your complaint

with your local data protection authority. International UsersPlease note that we

may transfer, store and process your personal information outside the country

you live in, including the United States. Your personal information is also

processed by staff and third party service providers and partners in these

countries. If we transfer your personal information out of Europe, we will rely on

recognized transfer mechanisms like the European Commission's Standard

Contractual Clauses, or any equivalent contracts issued by the relevant

competent authority of the UK, as relevant, unless the data transfer is to a

country that has been determined to provide an adequate level of protection.

ContactShould you have any questions about our privacy practices or this

email us at zanvro.store@gmail.com