Shipping policy
INTERNATIONAL SHIPPINGWe offer Free Insured &
Tracked Shipping worldwide, so everyone can enjoy our
beautiful products! Unfortunately, we cannot speed up the
international shipping or the transit time/customs clearance
process, so sometimes shipping times may extend a bit, this
is out of our hands.All orders ship within 1-3 business days
of purchase.SHIPPING TIME: USA & Canada: 7
daysAustralia and New Zealand: 10 Days daysEurope: 7
daysRest of the world: 7 - 12 daysIf you just received a
shipment notification please allow 1 to 3 working days for the
tracking information to update.WRONG ADDRESS:We are
not responsible if a package is undeliverable because of
missing, incomplete, or incorrect destination information. We
do our best to avoid errors by verifying the shipping
information with every customer in the order confirmation.
MARKED AS DELIVERED: If an item is marked as
successfully delivered by the domestic postal service in your
country (e.g. USPS/Canada Post etc.) to the correct address
provided upon ordering but has not successfully arrived you
must contact the local post office and bring for us a formal
affidavit of a lost, stolen package or undelivered package.
After that, we will endeavor to resend a replacement order to
you.This is left to the discretion zanvro.store@gmail.com,
however, in this specific scenario, we cannot issue a refund.
Please contact us ASAP so we can help at zanvro.store@gmail.com. Each case is different so be sure to
include all relevant information when contacting us. IMPORT
TAXES / REFUSAL OF PACKAGE:We will not be
responsible for any Duties, Taxes, or Customs fees under
any circumstances. If the order arrives in your country and...
The customer refuses to accept the packageNo attempt is
made in the country of destination to deliver the package.We
have the right to abandon the package(s) and will not be
responsible for any refund.WHERE IS OUR COMPANY
BASED?We are based in the United States, however, as we
have multiple sorting centers from around the world, not all
products will be shipping from our European warehouse. This
allows us to offer our products at a much more affordable
price.